Monthly Archives: January 2016

Three and Tesco Mobile customers “happiest in UK”

Study by Network Research claims MVNO has highest NPS score (+27), while Vodafone came bottom with -2 Tesco Mobile customers are the happiest mobile customers in the UK, according to figures from Network Research. The MVNO had a Net Promoter Score of +27, the polling firm found, the highest in the industry. It was tied with… Read more »

2016 Preview: buzzwords

Research-live’s panel looks to the coming year and offers up the buzzwords that they think will indicate the most important areas to focus on in the year ahead.“Real-time. The technology exists, but it’s a case of clients finding the correct focus/application for generating in-the-moment insights from their customers.”Virginia Monk, managing director, Network Research Source: 2016 Preview:… Read more »