Monthly Archives: May 2013

A second chance to get it right

Mistakes were made in the move from telephone to online research. Now, as work transitions from online to smartphones, Melanie Courtright warns against making the same mistakes twice. Source: A second chance to get it right

Banks and the customer relationship

October edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience. Source: Banks and the customer relationships